Terms of Service

dScribe AI is a product by Rebulk, Inc. These terms continue to apply to the dScribe AI service.

1. Agreement to Terms

By accessing or using dScribe AI, you agree to be bound by these terms and conditions. If you do not agree to all of the terms, please do not use our platform.

2. Account Registration

To access certain features of our platform, you must register for an account. You are responsible for maintaining the confidentiality of your account credentials and are fully responsible for all activities that occur under your account. If you suspect any unauthorized use of your account, please notify us immediately.

3. Platform Usage

dScribe AI grants you a limited, non-exclusive, non-transferable right to use the platform for the purposes of analyzing and transcribing public video content. Any misuse, unauthorized access, or violation of these terms may result in the suspension or termination of your account.

4. Data Processing Agreement

dScribe AI provides a standard Data Processing Agreement (DPA) to all customers upon request. The DPA governs the processing of personal data on behalf of the customer and includes the UK Addendum to the EU Standard Contractual Clauses (SCCs), ensuring compliance with UK data protection requirements for international data transfers. To request a copy of our DPA, please contact us at [email protected].

5. Confidentiality

“Confidential Information” means all non-public information disclosed by either party to the other, whether orally, in writing, or by other means, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information. Confidential Information expressly includes, without limitation, all video content uploaded by the customer, all transcripts and analyses generated from such content, account credentials, usage data, and any business or technical information exchanged between the parties. Each party agrees to protect the other party's Confidential Information using the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care.

6. Security Incident and Breach Notification

In the event of a security incident or data breach involving customer data, dScribe AI will notify the affected customer within 48 hours of becoming aware of the incident. Notification will include, to the extent known at the time: a description of the nature of the breach, the categories and approximate number of records affected, the likely consequences, and the measures taken or proposed to address the breach and mitigate its effects.

7. Technical and Organisational Security Measures

dScribe AI implements appropriate technical and organisational measures to protect customer data against unauthorised or unlawful processing and against accidental loss, destruction, or damage. These measures include, but are not limited to:

• Encryption of data in transit (TLS 1.2 or higher) and at rest (AES-256).
• Access controls and authentication mechanisms, including role-based access and multi-factor authentication for administrative systems.
• Regular security assessments and vulnerability scanning of our infrastructure.
• Logical separation of customer data to prevent cross-tenant access.
• Secure software development practices, including code review and dependency management.
• Incident response procedures and business continuity planning.
• Staff training on data protection and information security obligations.

8. Right to Audit

dScribe AI acknowledges the customer's right to verify compliance with data protection obligations. Upon reasonable written request and no more than once per calendar year, dScribe AI will complete a security questionnaire provided by the customer covering technical and organisational controls, data handling practices, and sub-processor management. dScribe AI will respond to such questionnaires within 30 days of receipt. Where a third-party audit or certification (such as SOC 2 or ISO 27001) is obtained in the future, dScribe AI will make a summary of findings available to customers upon request.

9. Payment and Refund Policy

Payments for our services are processed through our selected payment processors. Our platform operates on a credit-based system, and credits are non-refundable once used. If you have any disputes or requests for refunds for unused credits, please contact our support team for assistance.

10. Intellectual Property Rights

All content and materials available on the platform, including but not limited to text, graphics, logos, and software, are the property of dScribe AI and are protected by applicable intellectual property laws. Unauthorized use of any materials may violate copyright, trademark, and other laws.

11. User Responsibilities

You agree to use the platform in compliance with all applicable laws and regulations. You must not engage in any illegal, harmful, deceptive, or malicious activities. This includes respecting the intellectual property rights of others when using our video analysis services. Violation of these responsibilities may result in the termination of your account.

12. Account Termination

We reserve the right to terminate or suspend your account at our sole discretion, without notice, for conduct that we believe violates these terms or is harmful to other users of the platform, us, or third parties, or for any other reason.

13. Limitation of Liability

dScribe AI and its affiliates will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the platform or inability to use the platform. This includes but is not limited to damages for errors, omissions, interruptions, defects, delays in operation or transmission, or unauthorized access to your account.

14. API Usage and Rate Limits

If you are using our API services, you agree to comply with our rate limits and API usage guidelines. We reserve the right to modify these limits at any time to ensure fair usage across our platform.

15. Modifications to Terms

We reserve the right to modify these terms at any time. Any changes will be posted on this page with a revised update date. Your continued use of the platform after any modifications indicates your acceptance of the new terms.

16. Governing Law

These terms and any disputes arising from or related to them will be governed by the laws of the State of Kansas, without regard to its conflict of law principles.

17. Contact Information

If you have any questions or concerns about these terms or any other matter, please contact us at [email protected].